Ordering Information
To place an order, choose one of the following methods:
- Enter your order directly on the Internet. We provide a "shopping cart" to allow you to select products as you browse our website. When checking out, we provide a secure SSL session to protect your privacy including credit card information. If you prefer to select items directly from a list of all items, simply go directly to the Checkout and select your items there.
For detailed product information, please check our website first. If you can not find what you're looking for, contact us.
If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Nattural.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Nattural.com only with involvement of a parent or guardian. Nattural.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Payment Options
PayPal - We offer credit card payment through PayPal for all customers.
Western Union - For non-credit card payments, we accept Western Union. Please write to carol@nattural.com with relevant details.
Orders will be shipped within 24 hours of receipt of funds.
Shipping Options
Singapore Orders – Local orders are delivered via local courier service at a flat fee of USD5.00 regardless of quantity or amount ordered.
Orders within South East Asia – Orders to countries within Asia are normally shipped via FedEx and charged a base rate of USD5.00. You can add items to your shopping cart which displays the total and you can see the shipping charges prior to sending the order to us.
International Orders – Orders to all countries outside of Asia are normally shipped via FedEx and charged a base rate of USD13.00. You can add items to your shopping cart which displays the total and you can see the shipping charges prior to sending the order to us.
All orders shipped via FedEx typically take 2 – 5 days to arrive at the destination.
We reserve the right to insure the package. You will not incur an additional charge for insurance above what is presented through the online ordering process. We believe our online order form to be accurate in computing shipping charges, but we will not be held responsible for errors in the shipping charge calculation. If we find it to be incorrect after receiving your order, we reserve the right to correct the charge and inform you by email.
| Sales Tax |
International customers may be subjected to taxes payable to your own country upon receiving the package, but we do not collect nor know what the amount of these taxes are. Check with your country's tax authority. |
| Damages and Shortages |
Merchandise damaged during shipping or shortages (missing items) must be reported to Nattural within 24 hours of receipt. Nattural will then either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise. Nattural will contact the shipping company for visual inspection of the merchandise and box. Nattural will then either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise. |
Returns |
You must contact us for a return authorization number prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. A valid return authorization number must be on the shipping label or we will refuse the package. Full credit will be issued for unopened merchandise returned within 14 days of your receipt of shipment. A 25% restocking fee will be applied to returns after 14 days. No product returns will be accepted after 30 days.
DVD's and VHS tapes are not returnable for any reason. If you receive a defective DVD or VHS tape, please contact us to exchange it for a replacement.
On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it. Please contact us so we can exchange it for the correct item.
FedEx charge shippers for the return of undeliverable packages, including - but not limited to - refused packages and those where three delivery attempts were unsuccessful. If your package is returned to us for any of these reasons, you will be responsible for Nattural.com’s actual cost to ship the package and the return charges. |
| Back Orders |
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will mark the product "out of stock" on our website. If any product is not in stock for an order, we will hold off shipment of your entire order until all products are available. You should place a separate order containing only in-stock products to have it processed immediately. |
These policies are subject to change at any time without notice.
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